Effective Date: 10 August 2026
Last Updated: 10 August 2026
1. Introduction
Tyton Waste (“Tyton Waste”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Tyton Waste collects, uses, stores, protects and otherwise processes personal information when you:
- Visit our website;
- Contact us;
- Request information about our services;
- Submit an enquiry;
- Become a customer;
- Communicate with us;
- Enter into a business relationship with us;
- Apply for employment or provide information in connection with recruitment;
- Interact with us through digital platforms or social media; or
- Otherwise provide personal information to us.
This Privacy Policy is intended to comply with the Protection of Personal Information Act 4 of 2013 (“POPIA”), together with other applicable South African legislation.
This policy should be read together with our Cookie Policy, which explains our use of cookies and similar technologies on our website.
2. Who We Are
Tyton Waste is a South African waste management and recycling business providing waste management, recycling and related services to businesses, organisations and other customers.
For purposes of POPIA, Tyton Waste may act as the Responsible Party in respect of personal information that we collect and process for our own business purposes.
Our website is:
Where we appoint third-party service providers to process personal information on our behalf, those providers may act as Operators as contemplated by POPIA.
3. What Is Personal Information?
“Personal information” is information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person.
Depending on the circumstances, personal information may include:
- Name and surname;
- Company or organisation name;
- Job title or position;
- Telephone number;
- Email address;
- Physical or postal address;
- Business address;
- Identification or registration information;
- Information contained in enquiries or communications;
- Information relating to services requested;
- Billing and payment information;
- Contractual information;
- Correspondence and communications;
- Website usage information;
- IP address and device information;
- Information submitted through online forms; and
- Other information reasonably necessary for providing our services or conducting our business.
We will only collect personal information that is reasonably necessary for a specific, lawful purpose.
4. How We Collect Personal Information
We may collect personal information directly from you or, where permitted by law, from other sources.
Personal information may be collected when you:
- Complete a contact form on our website;
- Request a quotation;
- Request information about our services;
- Contact us by telephone;
- Contact us by email;
- Communicate with us through WhatsApp or other communication platforms;
- Enter into an agreement with us;
- Purchase or use our services;
- Provide information as part of a business relationship;
- Subscribe to communications or marketing;
- Submit a job application;
- Interact with our website;
- Interact with our social-media pages; or
- Otherwise voluntarily provide information to us.
We may also automatically collect certain technical information when you visit our website, including information relating to your browser, device and website interaction.
This may occur through cookies and similar technologies. Please see our Cookie Policy for further information.
5. Why We Collect Personal Information
We collect and process personal information for legitimate and lawful business purposes, including to:
5.1 Provide Our Services
We may use personal information to:
- Respond to enquiries;
- Provide quotations;
- Arrange waste collection services;
- Manage customer accounts;
- Communicate with customers;
- Deliver our services;
- Manage service schedules;
- Process transactions;
- Provide customer support; and
- Maintain business relationships.
5.2 Communicate With You
We may use your contact details to:
- Respond to questions;
- Provide requested information;
- Communicate about services;
- Send administrative communications;
- Provide service-related notifications; and
- Respond to complaints or requests.
5.3 Manage Business Relationships
We may process personal information relating to customers, suppliers, contractors, partners and other business contacts to:
- Establish and maintain business relationships;
- Enter into and manage agreements;
- Perform contractual obligations;
- Manage accounts;
- Process invoices and payments;
- Communicate with representatives; and
- Conduct normal business administration.
5.4 Improve Our Website and Services
We may use information about how visitors interact with our website to:
- Improve website functionality;
- Understand visitor behaviour;
- Identify technical problems;
- Improve user experience;
- Develop and improve our services; and
- Monitor website performance.
Where appropriate, information may be aggregated or anonymised for these purposes.
5.5 Marketing
Where permitted by law, we may use personal information to communicate information about Tyton Waste, our services, developments, offers or other relevant business information.
Where POPIA requires consent for direct marketing, we will obtain the required consent before sending such communications.
You may object to direct marketing or unsubscribe from marketing communications at any time.
5.6 Recruitment
Where Tyton Waste accepts employment applications, we may process information supplied by applicants for recruitment and selection purposes.
This may include:
- Name and contact details;
- Curriculum vitae;
- Employment history;
- Qualifications;
- References; and
- Other information relevant to the recruitment process.
We will use such information for legitimate recruitment purposes and in accordance with applicable law.
6. Lawful Processing of Personal Information
Tyton Waste will process personal information in accordance with the requirements of POPIA.
Depending on the circumstances, processing may be based on one or more lawful grounds, including:
- Your consent;
- The performance of a contract;
- Taking steps at your request before entering into a contract;
- Compliance with a legal obligation;
- Protecting legitimate interests;
- Protecting your legitimate interests; or
- Another lawful basis permitted under applicable legislation.
Where we rely on consent, you may withdraw that consent, subject to any legal or contractual limitations.
Withdrawal of consent will not affect the lawfulness of processing that occurred before consent was withdrawn.
7. Direct Marketing
Tyton Waste may communicate with customers, potential customers and business contacts about our services.
We will comply with POPIA’s requirements relating to direct marketing.
Where consent is required, we will obtain the appropriate consent before sending electronic direct marketing.
Where applicable, every direct marketing communication will provide a reasonable means for the recipient to request that further communications be stopped.
You may also contact us to request that your personal information not be used for direct marketing purposes.
8. Sharing Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary for legitimate business purposes and where permitted by law.
This may include sharing information with:
- Service providers;
- Contractors;
- Technology providers;
- Website hosting providers;
- IT and security providers;
- Accounting or financial service providers;
- Legal or professional advisers;
- Payment service providers;
- Business partners;
- Government authorities or regulators where legally required;
- Law-enforcement authorities where required or permitted by law; and
- Other parties where disclosure is necessary to provide a requested service or fulfil a contractual or legal obligation.
Where third parties process personal information on our behalf, Tyton Waste will take reasonable steps to ensure that appropriate confidentiality and security obligations are in place.
9. Third-Party Service Providers
Our website and business operations may rely on third-party technology and service providers.
These may include providers of:
- Website hosting;
- Website security;
- Email services;
- Analytics;
- Customer relationship management;
- Communication services;
- Online forms;
- Payment services;
- Cloud storage;
- Marketing services;
- Social-media platforms; and
- Other business or technology services.
Such providers may process personal information on our behalf or independently in accordance with their own privacy policies.
Where required by POPIA, Tyton Waste will take appropriate steps to ensure that third-party processing is subject to appropriate safeguards.
10. Transfers of Personal Information Outside South Africa
Certain service providers or technology platforms used by Tyton Waste may store or process information outside South Africa.
Where personal information is transferred outside South Africa, Tyton Waste will take reasonable steps to ensure that the transfer complies with the requirements of POPIA.
This may include ensuring that:
- The recipient is subject to an adequate level of protection;
- The recipient is bound by appropriate contractual obligations;
- The transfer is necessary for the performance of a contract;
- The transfer is otherwise permitted under POPIA; or
- The required consent has been obtained.
11. Security of Personal Information
Tyton Waste takes reasonable technical and organisational measures to protect personal information against:
- Loss;
- Theft;
- Damage;
- Unauthorised access;
- Unauthorised disclosure;
- Unauthorised alteration;
- Unauthorised destruction; and
- Unlawful processing.
Security measures may include appropriate:
- Access controls;
- Password protection;
- Physical security measures;
- Network security;
- Information-security procedures;
- Staff confidentiality obligations; and
- Monitoring and security controls.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If Tyton Waste becomes aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and address the incident and notify affected parties and/or the Information Regulator where required by law.
12. Retention of Personal Information
Tyton Waste will not retain personal information for longer than is necessary for the purpose for which it was collected, unless:
- The law requires us to retain it;
- A contract requires it;
- It is necessary for legitimate business purposes;
- It is required for legal proceedings;
- It is necessary to establish or defend legal rights; or
- Another lawful basis for retention applies.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, Tyton Waste will take reasonable steps to securely delete, destroy or anonymise it.
13. Children’s Personal Information
Our website and services are not generally directed at children.
Tyton Waste does not knowingly collect personal information from children without the consent of a competent person or another lawful basis permitted under POPIA.
If we become aware that personal information relating to a child has been collected unlawfully, we will take reasonable steps to address the situation in accordance with applicable law.
14. Cookies and Tracking Technologies
Our website may use cookies and similar technologies.
These technologies may be used for purposes including:
- Website functionality;
- Security;
- Remembering preferences;
- Website analytics;
- Performance monitoring; and
- Marketing, where applicable.
For detailed information about our use of cookies, please read our Cookie Policy.
15. Accuracy of Personal Information
Tyton Waste aims to keep personal information accurate, complete and up to date.
You may contact us if information we hold about you is incorrect or needs to be updated.
We may take reasonable steps to verify information before making significant changes to personal information.
16. Your Rights Under POPIA
Subject to applicable legal requirements and limitations, you may have the following rights in relation to your personal information:
16.1 Right of Access
You may request access to personal information that Tyton Waste holds about you.
16.2 Right to Correction
You may request that inaccurate, incomplete, outdated or misleading personal information be corrected or updated.
16.3 Right to Deletion
In certain circumstances, you may request that personal information be deleted.
This right is subject to legal and other limitations. For example, we may be required to retain certain information for legal, accounting, contractual or regulatory purposes.
16.4 Right to Object
You may object to certain processing of your personal information where permitted by POPIA.
You may also object to the use of your personal information for direct marketing purposes.
16.5 Right to Withdraw Consent
Where we process your personal information based on consent, you may withdraw that consent.
16.6 Right to Complain
You may lodge a complaint if you believe that your personal information has been processed unlawfully.
17. Requests for Personal Information
If you wish to exercise your rights under POPIA, please contact Tyton Waste using the contact details provided below.
To protect your information and prevent unauthorised access, we may need to verify your identity before processing certain requests.
We will respond to requests within the periods required by applicable law.
Where permitted by law, we may charge a reasonable fee for certain requests.
18. Complaints
If you have concerns about how Tyton Waste handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.
The Information Regulator is responsible for overseeing compliance with POPIA and the Promotion of Access to Information Act 2 of 2000 (“PAIA”).
Information regarding the Information Regulator and the process for lodging a complaint is available through its official website.
19. Information Officer
Tyton Waste will designate an Information Officer as required by POPIA.
The Information Officer is responsible for assisting with matters relating to the protection of personal information and compliance with applicable data-protection requirements.
Information Officer: Tyton Waste Information Officer
Email: info@tytonwaste.co.za
20. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns regarding the processing of your personal information, please contact us.
Website: www.tytonwaste.co.za
Email: info@tytonwaste.co.za
21. Changes to This Privacy Policy
Tyton Waste may update this Privacy Policy from time to time.
Updates may be necessary because of:
- Changes to our business;
- Changes to our website;
- Changes to the personal information we collect;
- Changes to our service providers;
- Changes to applicable legislation; or
- Changes to regulatory guidance.
The latest version will be published on our website and will include the date on which it was last updated.
We encourage visitors to review this Privacy Policy periodically.
22. Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa.
Any disputes concerning this Privacy Policy or the processing of personal information by Tyton Waste will be subject to the applicable laws and jurisdiction of South Africa.